Queensland Service Technician

Seeking a experienced Service Technician to support the operation and maintenance of water treatment systems, ensuring that safe and clean water is delivered to our customers.

General Role Description

We’re seeking a skilled and experienced Service Technician to join the FILTEC team. As a Service Technician, you will be responsible for the operation and maintenance of water treatment systems throughout Queensland, ensuring that safe and clean water is delivered to our customers.

This is a full-time position that requires a keen attention to detail and the ability to work autonomously. As a Service Technician, you will play a vital part in ensuring the quality and safety of the water supply for our community.

Our ideal candidates will be a team players, with a positive attitude and strong work ethic. We are looking for people who are motivated and eager to learn, with a commitment to water quality and customer service. You will be responsible for the operation and maintenance of water treatment equipment, as well as monitoring and adjusting water treatment processes to ensure compliance with regulations and company standards.

Key Responsibilities

Servicing of equipment used in water treatment processes

This is through a wide variety of products and processes with our existing clients. This is typically through scheduled maintenance although some call outs do occur, some of these maybe after hours and travel may be required.
Installations of FILTEC supplied equipment including pipework assembly / installation
Monitor and adjust water treatment processes to ensure compliance with regulations and company standards
Perform regular inspections and maintenance on water treatment equipment and systems
Troubleshoot and repair equipment as necessary
Chlorine system servicing and maintenance
Calibration and site audits
Ensure compliance with all safety regulations and procedures

Lead generation and customer service

As you are part of the sales and service team you are required to look for additional opportunities with your existing clients so as to assist with lead generation for the sales team.
An absolute focus on customer value addition while maintaining strong financial performance
Communicate with customers and stakeholders regarding water quality and treatment processes

Commissioning support

Where the company is undertaking an upgrade or installation you may be required to assist with the commissioning of FILTEC supplied equipment or process.
Technical advice and training for customers to ensure they operate their plants efficiently and safely

Team support

Support the rest of the service team and if necessary travel for brief periods to the other service territories to ensure they are adequately resourced during their busy periods.
Ensure adherence to budget – updated forecasts and variances reported to the Service Manager monthly
Keep accurate records of all activities and report any issues
Collaborate with other team members to develop and implement process improvements
Assess competitor strengths and weaknesses and provide solutions to take advantage of identified weaknesses, this should be undertaken every quarter
Provide technical support and training to other team members when required

Required Experience:

1-5 years of experience in water treatment operation and maintenance, or similar
Trade based qualification, preferred but not essential
Knowledge of mechanical and electrical systems
Understanding of water treatment processes and regulations
Experience with chemical feed systems, pumps, and valves, preferred but not essential
Understanding of safety regulations and procedures
Microsoft Office Suite
Proficient in using common water treatment software and equipment, preferred but not essential

Soft Skills:

Strong customer service and interpersonal skills
Problem-solving and analytical skills
Ability to work on your own unsupervised
Ability to work in outdoor environments
Motivation and willingness to learn

What we Offer

As a Service Technician, you will have the opportunity to work with a team of dedicated professionals and be part of an organisation that values its employees and is committed to providing a safe and healthy work environment.

We offer a competitive salary and benefits package, as well as ongoing training and development opportunities. We have a team-oriented culture, and we value the contributions of our employees.

Service Technician role includes:

Company vehicle
Work tools
Training opportunities and career progression
Phone and laptop

Training Provided

First Aid
H&S Training including Standard Operating Procedures (SOPs) and JSEAs
Chemical handlers
Site specific inductions
On-going equipment training
A mentor to guide you with your professional development

Key Relationships

Your clients (this is the most important relationship)
Service Manager
Project Coordinators
Project Engineers

How to Apply:

If you have a passion for water treatment and want to be part of a team that is dedicated to providing safe water for our community, please apply today.

We look forward to hearing from you and potentially welcoming you to our team!