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Service Technicians

If you want to shape the future of the water industry and work in a high performing team where your opinion is valued, we want to hear from you.

General Role Description

Filtec customers include councils, dairy, industrial sites, commercial sites, residential sites, public pools and cover both water and wastewater.

  • Servicing of Equipment used in water treatment processes. This is through a wide variety of products and processes with our existing clients. This is typically through scheduled maintenance although some call outs do occur, some of these maybe after hours and travel may be required.
  • Lead Generation – As you are part of the sales and service team you are required to look for additional opportunities with your existing clients so as to assist with lead generation for the sales team.
  • Commissioning Support – Where the company is undertaking an upgrade or installation you may be required to assist with the commissioning of Filtec supplied equipment or process.
  • Team Support – Support the rest of the service team and if necessary travel for brief periods to the other service territories to ensure they are adequately resourced during their busy periods.

Specific Tasks:

  • Chlorine system servicing & maintenance
  • Installations of Filtec supplied equipment including pipework assembly / installation
  • Calibration and site audits
  • Technical advice and training for customers to ensure they operate their plants efficiently & safely
  • An absolute focus on customer value addition while maintaining strong financial performance
  • Ensure adherence to budget – updated forecasts and variances reported to the Service Manager monthly
  • Conduct an ongoing assessment of competitor strengths and weaknesses and provide solutions to take advantage of identified weaknesses, this should be undertaken every quarter

All work must be undertaken to the highest standard possible to ensure customer satisfaction and to maintain Filtec’s exceptional industry reputation.

Required Experience:

  • Strong services background
  • Knowledge of mechanical and electrical systems
  • Ability to work on your own unsupervised
  • Clean driver’s license
  • Excellent customer service and interpersonal skills.
  • Microsoft Office Suite
  • Knowledge of mechanical and electrical systems
  • Trade based qualification is preferred but not essential

Key Relationships:

  • Your clients (this is the most important relationship)
  • Service Manager
  • Regional Managers – North, Central and South
  • Project Coordinators
  • Project Engineers

Training Provided

  • First Aid
  • H&S Training including Standard Operating Procedures (SOPs) and JSEAs
  • Chemical handlers
  • Site Safe
  • Site specific inductions
  • On-going equipment training
  • A mentor to guide you with your professional development

How to Apply:

Come join us in helping to build an ‘irresistible’ workplace.
Please send your CV and Cover letter through to [email protected]

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